TL;DR: If credit drains far faster than history with unchanged usage, suspect faulty metering: log consumption, compare periods, engage ECG for investigation (minister-ordered probes set precedent), escalate to PURC for independent investigation - documented overbilling has won refunds.
Why would credit drain faster?
Candidates: faulty/fast meters (the 2026 complaint wave), tariff increases (~16% water, higher electricity tranches), new loads (heaters, pumps, AC in hot season), wiring faults/earth leakage, and neighbour tapping. Isolate methodically: audit loads first, then challenge metering.
What is the complaint path?
1. Log one week of meter readings + appliance inventory. 2. ECG complaint with records; demand meter testing. 3. Escalate to PURC (independent investigation mandate) if unresolved. 4. Consumer Protection Agency alongside. Timelines: ECG internal days-to-weeks; PURC steps in where utilities stall. Keep every receipt and reference number.
Can you get refunds?
Yes - where overbilling is established, regulators have ordered ECG refunds repeatedly. Prepaid recovery mechanics differ from postpaid holds, but precedent exists. Documentation decides.
Key takeaways
- Data first: readings beat outrage.
- ECG then PURC - in that order, with paper.
- Refunds are real but only for the documented.
Frequently asked questions
Can I withhold payment during disputes?
Postpaid can strategically hold; prepaid can't 'not buy' - pursue testing + refund instead.
Should I get an independent electrician?
Yes - rule out internal leakage/tapping before the meter fight; electricians find what complaints can't.
Are smart meters coming?
Rollouts continue amid availability struggles - request meter verification at every swap.
Sources: JoyNews PM Express/PURC 2026; News Night ECG coverage.
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